Important Contact Information

● The phone numbers activated during a Disaster are 4913 5100 or 1300 797 709
● The QLD Government has important information on the safety of cleaning up after storms and floods and can provide a lot of useful tips and tricks. To 
   access this information head to
● Flooding following storms and flooding can have major impacts on the electricity network and your home. Be prepared with these helpful tips from Ergon
   Energy -

● Disaster affected people can contact the Community Recovery Hotline for information and support on 1800 173 349.
● The Disaster Hotline (1800 734 621) can help policyholders if they are uncertain which insurer they are with, or have general inquiries about the claims       process.
● If our region has been declared for 'Natural Disaster Assistance - Small Business' visit this link for more information and to find
   out if your small business is eligible. 

● For storm and flood assistance contact the SES on 132 500 and in a life threatening emergency call Triple Zero (000). You can also download the SES
   Assistance App by visiting
● The Queensland Police Service is constantly updating information on their Facebook page (, Twitter (@QPSMedia)
   account and myPoliceblogs (
● Queensland Fire and Emergency Services is also regularly updating information on their Facebook page (
   or Twitter (@QldFES)
● The Department of Transport and Main Roads has an extensive list of road closures at the QLDTraffic website at – it includes an
    interactive map, a list of road closures and live traffic cameras. You can also call 13 19 40.
● Please keep in mind the only way to stay safe is to stay out of floodwater. The best way to avoid floodwater is to make sure you are prepared. If it’s
    flooded, forget it.
For more information visit
● If you are are concerned about friends and family in affected areas, the Red Cross has opened ‘Register Find Reunite’ to find and reunite family, friends
    and loved ones during a disaster. Register or look for someone on the Red Cross Website at
● To stay up-to-date visit Qld Alerts -
● Listen to ABC Local Radio, the emergency broadcaster in Queensland.
● Take extreme care when handling damaged asbestos containing materials - as it could pose serious health risks. If you are concerned, or would like more
    information, contact your local authority, 13 QGOV (13 74 68) or go to
● For further information visit
● Please remember, Emergency Departments are only for seriously injured or ill people who need immediate treatment and you should visit your local GP or
   call 13 HEALTH (13 43 25 84) for any minor injuries.
● If you are in regional Queensland and your home or business becomes inundated with floodwater and the mains power is still connected, contact Ergon
    Energy immediately on 13 22 96 to arrange disconnection. For more information go to
● Queenslanders needing emergency housing assistance can call 13 QGOV (13 74 68).
● People interested in volunteering and helping out, should register with Volunteering Queensland at
● For animal emergencies contact RSPCA on 1300 264 625. For stranded livestock enquiries contact Biosecurity Queensland on 13 25 23 or visit
● Tradespeople interested in assisting with the recovery efforts can be included on QBCC Builder and Tradie Assistance Register. Go to Twenty one disaster areas have been added to the register.