Water Meters and Billing

Water Meters and Billing

Water Billing

Livingstone Shire Council will issue Water Usage Notices following the completion of each quarterly meter read. Notices are addressed to the owner of the property. Residents are encouraged to assist in making this process as efficient as possible by properly maintaining access to their water meter. In accordance with Local Laws, dogs should be kept within the property boundaries.

 Water pricing structure

As per the 2019/2020 Revenue Statement, water consumption is charged each quarter based on:
RESIDENTIAL graduated water usage tiers per quarter (per meter):
  1st Tier   Up to 75kl $0.89 /kl
  2nd Tier      76kl to 150kl  $1.37 /kl
  3rd Tier   All usage greater than 150kl  $2.77 /kl
COMMERCIAL  single tier flat rate 
  single tier all usage  $2.03 /kl
*Refer to current Revenue Statement for further details, including access charges per area.

Metering of water for firefighting

A fire line is a designated water service specifically and solely used 
for firefighting purposes. The designated fire service could be a stand-alone service or may be a designated part of a split service. 

The metering of fire lines must comply with the Queensland Water Supply (Safety and Reliability) Act 2008. 

Council adopted a Metering of Fire Lines Policy to identify and eliminate avoidable system leakage and non-fire related water consumption through those services.

About Your Water Meter

A water meter registers the amount of water that flows through the connection to your property. A ball valve is attached at the head of the meter to turn off the water supply to your home for repairs to leaking taps or pipes. The meter also contains a dual check valve designed to protect the water supply by preventing backflow of water into the reticulation system. 
Only Livingstone Shire Council employees are permitted to maintain and change water meters.

Locating your water meter

Your water meter will generally be installed either on the footpath or inside your property. 
It will be either in a box approximately 500mm x 225mm x 3220mm with a green dimpled lid or above ground as per the examples in the photos provided above.

Maintaining access to your water meter

It is your responsibility to ensure that your meter (or meter box) is 
accessible. The meter must be at or above ground level. You must not 
fill the area around your meter or cover it with garden beds, trees or shrubs. 

If you notice bees or other pests in your meter box, please inform
Council via our online customer service centre so that their removal can be arranged. 

Reading your water meter

Generally, the black numbers represent kilolitres and the red numbers represent litres. 

You can monitor your water usage by conducting regular checks of how 
much water is being used for certain activities by reading the meter before and after an activity such as washing. 
Guide to reading your meter

Water Meter Testing

If you consider the reading on your Water Usage Notice is excessive, you can conduct tests at home to assess if the meter is accurately recording consumption or if you have an internal leak that may be the cause of the high usage.


If you think there may be a leak in your internal pipes (all pipes on the property side of the meter), refer to Council’s Concealed Leak Refund/Waiver page for further information.

If you believe the leak is not internal and you wish to have your water meter tested by Council, you will need to submit an application for a Water Meter Verification Test and pay the relevant fee. You can conduct your own consumption test, which may assist you in deciding if you would like to request Council to conduct a test on your water meter.

Conducting a Consumption Test

To conduct your own consumption test complete the following:
  • Turn off all taps to ensure no water is being used (Do NOT turn off the meter tap). 
  • Take a reading of the water meter.
  • Fill a container of known volume (e.g. 200L drum).
  • Take another reading of the water meter and calculate the amount of water used. 
The difference between the two readings should be approximately equal 
to the capacity of the container. 
This consumption test is for your information only. The results of this test will not be acted upon by Council.

How to apply for a water meter verification test

If you or your plumber have conducted the above consumption 
test and believe the water meter is not accurate and you would
like your meter tested, submit a Water Meter Verification Test 
application online and pay the relevant fee: 

Online Services Apply online now!
Application Form Water Meter Verification Test Form

Metered Standpipes

Metered standpipes are used to obtain water directly from hydrants for approved activities such as construction, concrete sawing, dust suppression and water carting. Council provides metered standpipes for both short term and long term hire.

Hiring a metered standpipe

​To hire a metered standpipe you must complete a Metered Standpipe 
Hire form
and pay the bond. If you are not already a Council Debtor 
you must also complete a Debtor Account Application form

If the metered standpipe develops a leak, has any mechanical damage or
fails to operate, you must report the defects to Council.

Collection and Return

Metered standpipes can be collected and returned to Council's Cordingley Street Office. Your bond will be refunded on the satisfactory return of the metered standpipe.