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Frequently Asked Questions

When will I receive my rates and water notices?
Rates notices are issued in approximately January and July each year with payment being due generally in February and August. If you do not receive your notice at the expected time please contact Council for a copy. Notices for water consumption are issued at quarterly intervals on a rolling basis.

Rates

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1. What is Owner-Occupier Status?
2. What is the difference between Owner Occupied and Non Owner Occupied differential rating categories?
3. Why did I get the letter Non Owner Occupied Categorisation with my Rates Notice (issued 1st August 2018)?
4. What must I do if it is my principal place of residence?
5. What must I do if it is not my principal place of residence?
6. What is deemed as suitable supporting documentation for Owner Occupier Status?
7. What if I am purchasing a new property and it is Non Owner Occupied?
8. When will I receive my rates and water notices?
9. How much is the discount on general rates?
10. How do I get the discount on my rates?
11. Can I pay my rates in advance?
12. What happens if I can’t pay my rates by the due date?
13. Will I have to pay interest on my overdue rates?
14. What is a Supplementary Rate notice?
15. Who values my property?