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Frequently Asked Questions

How do I report a damaged or missing stormwater grate?
Metal stormwater grates are usually associated with drainage pits or chambers and can present a serious risk of personal injury or property damage should they be removed or become damaged.
Damaged or missing stormwater grates can be reported to our Customer Service Centre on 4913 5000 or 1300 70 919 or via online services for inspection and replacement if necessary.

Online Services - Customer Enquiries

Urban Infrastructure

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1. How do I report damaged kerb and channel?
2. How do I report a damaged or missing stormwater grate?
3. Who is responsible for repair of my concrete overhead crossing?
4. Who is responsible for the footpath section of my driveway?
5. Who is responsible for the footpath section of my downpipe?
6. Who is responsible for filling depressions in the footpath?
7. Can I construct a concrete footpath in front of my property?
8. What do I do if I want to plant some plants on the footpath?
9. What do I do if I want to remove a plant from the footpath?
10. Who is responsible for mowing of the footpath?
11. How do I arrange for reinstatement of existing linemarking?
12. How do I report a damaged or missing sign?
13. How do I report a problem with a streetlight?
14. How do I report a damaged bus stop?