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Frequently Asked Questions

How do I get the discount on my rates?
The discount shown on the rates notice will be allowed if the total net amount is received by Council on or before the due date shown on the notice. Please make sure that electronic payments are made two days in advance of that date to ensure funds reach Council by the due date.

Rates

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1. What is Owner-Occupier Status?
2. What is the difference between Owner Occupied and Non Owner Occupied differential rating categories?
3. Why did I get the letter Non Owner Occupied Categorisation with my Rates Notice (issued 1st August 2018)?
4. What must I do if it is my principal place of residence?
5. What must I do if it is not my principal place of residence?
6. What is deemed as suitable supporting documentation for Owner Occupier Status?
7. What if I am purchasing a new property and it is Non Owner Occupied?
8. When will I receive my rates and water notices?
9. How much is the discount on general rates?
10. How do I get the discount on my rates?
11. Can I pay my rates in advance?
12. What happens if I can’t pay my rates by the due date?
13. Will I have to pay interest on my overdue rates?
14. What is a Supplementary Rate notice?
15. Who values my property?