Livingstone Waste Wise App & eVouchers

Waste eVouchers are available to download to your device from the Livingstone Waste Wise App.

Ratepayers will be required to download the Livingstone Waste Wise App from App Store/Google Play on their iPhone/Android device to receive their annual waste vouchers.

Don't have the app? Click here to get your Waste Vouchers!

Click here for instructions on how to print Waste eVouchers to an A4 page easily!

Need some more help? Watch this short clip on how to access your vouchers.

The new Waste eVouchers will work the same as the previous paper Waste Vouchers, whilst saving both money and waste. The ten (10) eVouchers will offer a convenient and improved customer experience - you won't need to worry about losing or forgetting your eVouchers! They are all stored in one handy place on the Livingstone Waste Wise App.

Waste eVouchers FAQs

We understand that some ratepayers don't have direct access to an electronic device to download the LSC Wastewise App or to a home computer or printer.

Ratepayers have these options:
1. Head to the LSC Website and print out your own eWaste Vouchers; or
2. Visit our Customer Support Centres (Yeppoon or Emu Park) and we will help you; or
3. Call our friendly Customer Support team and will organise and post to you.
Download your eVouchers from the Livingstone Waste Wise App (available to download via the App Store/Google Play) using your Assessment Number and Property Address as printed on your General Rates Notice. If you are a Landlord, please pass on the eVouchers to your tenants. This will assist them to keep your property clean and tidy.
Waste eVouchers are only issued to property owners. You will need to contact the Property Owner or Real
Estate Agent and request them to send/email a screenshot of the eVouchers through to you.

What if I am unable to contact my landlord?
Under the Privacy Act, Council is only able to provide eVouchers to the Property Owner.
eVouchers are valid for the disposal of self-hauled general domestic waste and uncontaminated green waste at all Livingstone Shire Council Waste Facilities. (Byfield and Stanage Bay Transfer Stations do not accept green waste) Commerical customers cannot use eVouchers and relevant charges apply, as per Council’s Fees and Charges.
If you are unable to find your address on the App please contact Council’s Customer Service team on 1300 790 919.
Under Council’s Waste Voucher Procedure, adopted on 19 April 2022, only eligible ratepayers with habitable dwellings on their properties will be issued with the eVoucher entitlement.
When arriving at an LSC Waste Facility, show the attendant your eVoucher to be scanned. The attendant will assess your load and advise of the eVouchers required.*

*1 eVoucher - sedan, station wagon, green waste load
*2 eVouchers - trailer, ute, flat-top, van
*3 eVouchers - large trailers, small trailer or ute fitted with load enhancers/extended sides

*This is a guide only and the attendant’s decision is FINAL.
eVouchers cannot be used for the disposal of tyres, mattresses, asbestos, solar panels, refrigerators, air
conditioners, regulated waste or commercial waste. These items will continue to incur a cost for disposal as per
Council’s Fees and Charges.
All property owners can download the eVouchers onto their individual devices, however, each eVoucher can only be used once.
Council allocates ten (10) eVouchers per household each financial year. Your next allocation of eVouchers can be downloaded from 1 July onwards. If you run out of allocated eVouchers, all loads going forward will need to be paid for.
You can contact Council to lodge a Customer Request. A Waste Services team member will calculate the number of eVouchers available for the remainder of the year on a pro rata basis and advise you how to navigate the next steps via the App. You may need to provide proof of ownership.
You can download ten (10) eVouchers for each property that you own, using the unique assessment number and property address located on your General Rates Notice for each property.
You can check your eVoucher usage history via the App on any device, using your unique Assessment Number and Property Address. This also means you can access your eVouchers through any device - you will just need to ensure the Livingstone Waste Wise App is downloaded (Available via the App Store/Google Play)
Recyclables must be separated from your load and disposed of for free at the Landfill or Transfer Station prior to using eVouchers. This helps to reduce recyclable materials being sent to the Landfull unnecessarily, and also wasting your eVouchers! Learn how to Prepare for your Visit to a Livingstone Waste Disposal Facility here.
eVouchers cannot be redeemed or traded as a form of payment for other Council services.